This website might contain price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.
The price of the Products and Services are shown in New Zealand dollars and are inclusive of GST. We reserve the right to amend our pricing at any time.
Passengers may amend bookings up to two hours prior to travel via the Manage Booking page, the link to which is found with your confirmation email. An amendment is a change in travel date, stop or service. The amount of refund is determined by the fare type purchased and the time prior to departure that the amendment is made. To qualify as an amendment, the new journey must be ticketed on the same day that the original journey is canceled, and any additional fares must be paid in full at that time. Up to two hours prior to departure: A fare can be credited towards an alternative service. If the alternative service is more expensive, the additional fare charge will apply. If it is less expensive, no refund can be claimed.
Up to 24 hours prior to departure a full refund can be claimed but may include an administration fee depending on the type of fare. Up to two hours prior to departure a fare can be credited towards an alternative service. If the alternative service is more expensive, the additional fare charge will apply. If it is less expensive, no refund can be claimed.
Up to two pieces per person weighing a maximum 20kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches)
If your wheelchair is not powered by a battery containing acid, and if it can collapse down to fit within the Checked Luggage size and weight dimensions we will ensure safe passage of this free of charge
Extra luggage may be carried subject to space available at a cost of $10.00 per item per scheduled trip payable to the driver. Please note we cannot guarantee carriage of extra luggage on any specific travel date or service, call us in advance to check
Please label luggage to your final destination clearly, as we cannot accept responsibility for unlabelled luggage
Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation
As we are a passenger service, we do not carry freight or unaccompanied luggage
Hanmer Connection, Akaroa French Connection, Cityline & Southern Connections carries checked luggage subject to the Carriage of Goods Act 1979
For safety reasons each customer is limited to one item (max 7kg)
Handbags, umbrellas, walking sticks and other aids are permitted
"Larger items" are defined as; heavier than 20kg or exceeding total dimensions of 158cm (refer to our Checked Luggage terms above)
These may be carried, subject to space availability on each sector traveled (limit - 1 per person depending on availability). Please note we cannot guarantee carriage on any specific travel date or service, call us to check in advance
Cost $20.00 per item, per scheduled trip and is payable to the driver
If you wish to take a bike with you as luggage, please contact us in advance of travel so we can inform the driver. This may make it easier for him/her to leave space for your bike in either our attached trailer or in the under carriage of the bus.
We do not have Bike Racks available on our vehicles, all bikes will be stored in a trailer or in under bus storage - we take no responsibility for any damage that may occur while these items are in transit.
If the wheelchair cannot be collapsed down to fit our Checked Luggage size and weight dimensions, this Larger Items policy applies. We are unable to carry wheelchairs powered by batteries containing battery acid.
We are unable to carry animals on board our coaches. Guide dogs are most welcome on board and are the only exception.
Under the provisions of the Smoke Free Environments Act (1990), all of our coach services are required to be smoke-free, including on-board rest-rooms, where provided.
Passengers must be able to stand unaided when boarding and disembarking the coach. Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points. For health and safety reasons, drivers are not permitted to participate in carrying of passengers. Passengers are advised that Cityline operates coaches designed for long distance travel and that these coaches may feature steps up into the coach as well as internal stairways to passenger seating areas.
Infants must travel with an adult parent or guardian over the age of 18 (one infant per paying adult)
Infant must be carried on the adult's lap in order to travel for free. (Infants will not be allocated seats).
If a seat is required, an additional booking must be made and paid for
A minor is deemed by Cityline to be someone aged between 7 - 12. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone. We assist many families with the safe passage of unaccompanied minors heading back to boarding schools on weekends, please call our office and we can discuss how we can be of assistance.
Timetables published by Akaroa French Connection are indicative only. We endeavour to ensure the smooth running of these services every day. Due to unforeseen circumstances sometimes this won’t be the case. Akaroa French Connection reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
When making a Booking, Requesting a Quote or using the Contact us pages on our website you provide us with your Name, Contact Number and Email address. Hanmer Connection, Akaroa French Connection, Cityline and Southern Connections takes the responsibility of your privacy very seriously. We will not share with any third party, sell, or republish your provided information under any circumstances.
All of our Credit Card payments are processed and managed by a company called Windcave New Zealand Ltd. We have chosen to use this provider due to their reliable and strong record of safe data handling. Their Privacy Policy can be viewed and accessed by clicking on this link: https://sec.windcave.com/pxmi3/privacy-policy
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@citylinechch.co.nz, or 0800242663.
The latest changes to this Privacy Policy were made and are effective as of 14 August 2024.
